Terms of Use

The terms and conditions for use of the Katie-Thornton.com website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Shipping Information and Returns Policy (bottom of this document).

Contact Details

Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.

Orders

Once you have completed an online purchase, we will send you an email confirming your order details.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we dispatch your order.
Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of dispatch. Goods will not be dispatched until payment collection has been successful.

Whilst we are under no obligation to accept your order, we would normally do so where:

(i) the product is available
(ii) the order reflects current pricing
(iii) your credit card/debit card payment is approved by your credit card/debit card company and
(iiii) your order passes our verification checks

We cannot accept orders from persons under the age of 18.

Expected Arrival of Deliveries

All orders received online at Katie-Thornton.com are processed and, depending on stock availability, are dispatched as soon as possible (normally 1-3 working days) and delivery is dependent on your delivery address. Please see the delivery information on the product pages for more specific information.

Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of dispatch.

Delivery times stated are subject to order approval. Please visit our delivery page for complete information.

Delivery Address

All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged.

Lost Packages

Even though packages are sent via secure post / courier, on rare occasions we can experience losses whilst in transit. Please get in touch with us at shop@katie-thornton.com if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Katie-Thornton.com.

Credit/Debit Card Payment

We will contact your payment card company for authorisation when you place your order. Your payment card will then be debited when we pick your order for dispatch. We accept the following cards for payment: American Express, Mastercard and Visa. The total amount you pay is unaffected, regardless of the payment method used.

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Katie-Thornton.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Prices and Charges

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at dispatch and in the event of an error the following policies will apply:

• Actual price lower than price shown at time of ordering – at our discretion we will charge you the lower amount and dispatch the product.
• Actual price higher than price shown at time of ordering – we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
• All prices shown on the website are inclusive of VAT.
• All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.

Availability

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to dispatch your order, we will contact you either by phone or email.

Website Errors

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Copyright Trade Marks and Site Content

Stem Creative Productions UK Limited and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Katie Thornton press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

Disclaimers

This site is provided on an “as is” basis without making any warranties or representations of any kind with respect to this site or its contents and Stem Creative Productions UK Ltd disclaims all such representations or warranties. In addition Stem Creative Productions UK Ltd makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Stem Creative Productions UK Ltd liability for matters which may not be excluded under any applicable national law.

Neither Stem Creative Productions UK Ltd nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Stem Creative Productions UK Ltd does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Stem Creative Productions UK Ltd cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

Privacy

For further information, please refer to our Privacy Policy.

Returns Policy

If you would like to exchange or return an item purchased from our website, please get in touch with us at shop@katie-thornton.com.

Refunds can be requested within 14 days of the date of dispatch.

1. Items purchased online can be returned via post. We recommend insuring your parcel to protect your goods in transit.

Please send to:

Stem Creative Productions (UK) Ltd. Studio 4
Assembly Point Studios, 47 Staffordshire Street
London, London SE15 5TJ
United Kingdom

We will provide a full refund should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please get in touch with us at shop@katie-thornton.com.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 14 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty.

Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched. Any service not provided by us, such as a special delivery service will not be refunded. You are under a duty to take reasonable care of the goods, which means the goods must be unused.

Please contact us at shop@katie-thornton.com should you wish to cancel your order.